Privacy Policy

1. Who We Are

Online Enablers Inc ("Company," "we," "us," or "our") is a California corporation providing eCommerce management services. This Privacy Policy describes how we collect, use, disclose, and protect your personal information in compliance with the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), and other applicable laws.

2. Information We Collect

We collect the following categories of personal information:

• Identifiers: Name, email address, business name, phone number, IP address
• Commercial information: Services purchased, transaction history, payment records (processed by PayPal — we do not store card data)
• Business account information: Amazon Seller Central, Walmart, Shopify, and other platform credentials provided to us solely for service delivery
• Communications: Emails, messages, and other correspondence with us
• Usage data: How you interact with our website and client portal (pages visited, time spent, device type)
• Audit data: Public listing information, performance metrics, and store data analyzed during audits

3. How We Collect Information

• Directly from you when you submit a form, make a purchase, or communicate with us
• Automatically via our website (cookies, server logs, analytics)
• From third-party platforms when you grant us access to perform services
• From publicly available sources (Amazon listings, Walmart catalog, etc.)

4. How We Use Your Information

We use your information to:

• Provide, manage, and improve our eCommerce management services
• Communicate with you regarding your account, services, and updates
• Send automated emails including audit reports, follow-ups, and onboarding materials
• Process payments and maintain billing records
• Fulfill legal and contractual obligations
• Improve our website and service offerings using aggregated, anonymized data
• Protect against fraud, unauthorized access, and legal liability

We do not use your personal information for any purpose incompatible with those listed above without your consent.

5. We Do Not Sell Your Personal Information

6. Information Sharing & Disclosure

We share your information only in these limited circumstances:

• Service providers: Third-party tools used to deliver our services (email, analytics, hosting) under strict confidentiality agreements
• Payment processors: PayPal processes payments on our behalf. We do not store financial account information.
• Legal compliance: When required by law, court order, or governmental authority
• Business transfers: In the event of a merger, acquisition, or sale of assets, with advance notice to affected users
• Protection of rights: To enforce our Terms of Service, protect our legal rights, or prevent fraud

7. Platform Account Credentials

When Clients provide access to third-party platform accounts (Amazon, Walmart, Shopify, etc.), we access those accounts solely to perform contracted services. We store access credentials securely and revoke access upon termination of services. We do not share platform credentials with any third party under any circumstances.

8. Cookies & Tracking

Our website uses essential cookies necessary for functionality (session management, form submission). We do not use third-party advertising cookies or cross-site tracking. You may disable cookies in your browser settings; however, some features may not function properly.

9. Data Retention

We retain personal information for as long as necessary to provide services and comply with legal obligations:

• Active client data: retained for the duration of the service relationship plus 3 years
• Audit reports and correspondence: 3 years from creation
• Financial records: 7 years as required by California law
• Website usage data: 12 months on a rolling basis

10. Data Security

We implement industry-standard security measures including SSL/TLS encryption, bcrypt password hashing, JWT-based authentication, and access controls. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security and are not liable for breaches beyond our reasonable control.

In the event of a data breach affecting your personal information, we will notify you as required by California law (California Civil Code Section 1798.82) within 72 hours of discovery.

11. Your California Privacy Rights (CCPA/CPRA)

As a California resident, you have the following rights:

• Right to Know: Request disclosure of what personal information we collect, use, and share about you
• Right to Delete: Request deletion of your personal information, subject to certain exceptions
• Right to Correct: Request correction of inaccurate personal information
• Right to Opt-Out: Opt out of the sale or sharing of personal information (we do not sell data)
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights
• Right to Limit Use of Sensitive Information: Limit our use of sensitive personal information to what is necessary for service delivery

To exercise your rights, email us at info@onlineenablers.com with subject line "Privacy Request." We will respond within 45 days as required by law. We may require identity verification before processing requests.

12. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will delete it promptly.

13. Third-Party Links

Our website may contain links to third-party websites (Amazon, Walmart, PayPal, etc.). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies independently.

14. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email and posted on our website with an updated effective date. Continued use of our services after changes take effect constitutes acceptance.

15. Contact & Privacy Requests

For privacy inquiries, data requests, or concerns:

Online Enablers Inc
Attn: Privacy Officer
1370 Valley Vista Drive, Suite 200
Diamond Bar, CA 91765
Email: info@onlineenablers.com